Customer Experience Specialist

Orion
180 Hiring Event

Monday October 19 and Tuesday October 20

Join us for a realistic job preview and interview

Starting pay rate: $21.64 per hour

At Orion
180, we don't just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Orion
180 is proud to call three vibrant cities home. Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth.

Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.

Join our team as a Customer Experience Specialist!

Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion
180 in Melbourne, FL, and embark on a journey filled with growth opportunities. We provide comprehensive in-house training to set you up for success from day one. This isn't just a job—it's the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond!

• Provide exceptional customer experiences:
  Support and empower agents and policyholders.
• Navigate multiple applications:
  Use various computer applications with speed and accuracy to deliver top-tier service.
• Research solutions:
  Identify solutions using advanced computer-based resources.
• Maintain privacy and security:
  Work in a paperless environment, prioritizing customer privacy.
• Learn underwriting guides:
  Apply multiple underwriting guides and manuals effectively.
• Review inspections:
  Make decisions on insurance risks based on completed inspections.
• Process risks:
  Handle acceptable risks through our system and prepare necessary documents for those that are not.
• Communicate professionally:
  Manage emails and phone calls from agents and policyholders with professionalism and care.

• Education:
  
  High school diploma or GED required; must be at least 18 years old.
• Preferred experience:
  
  Background in Personal Lines insurance and familiarity with customer databases or comparable technology.
• Licensing:
  Ability to obtain a Property and Casualty License
• Skills:
  
  Strong interest in using and promoting innovation and technology; excellent attention to detail, multi-tasking, and customer service skills; strong written, verbal, and listening skills; analytical thinking and decision-making abilities.
• Technical proficiency:
  Experience with Microsoft Office software and insurance databases.
• Personal attributes:
  Ability to build positive relationships with policyholders and agents; reliable, dependable, and punctual with excellent attendance; self-motivated with a strong desire to learn and grow.

• Dynamic environment:
  Thrive in a fast-paced, collaborative, and results-driven office where your contributions make a real impact.
• Career growth:
  Opportunities for professional development and advancement within a supportive company culture. We believe in nurturing talent and providing the tools you need to succeed.

Ready to start your career?

Starting as a Customer Service Representative, you'll receive the training and support to grow within the company, potentially advancing to roles in underwriting, inspections, claims, and more.…