Associate Authentication Analyst; Chinese Speaker

Not specified Full-time Not specified Operations

Who we are

Digi Cert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered Digi Cert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose Digi Cert to stop today’s threats and prepare for a quantum-safe future at

Job summary

The Customer Authentication Service department is responsible for conducting due diligence on customers applying for SSL and Code Signing digital certificates to secure websites and applications. Due to the critical nature of the business, we provide 24×7 support in a follow the sun arrangement. Our Melbourne team primarily supports customers during Asia Pacific business hours. In this environment teamwork and collaboration are important to our success.

What you will do

The Associate Authentication Analyst has two key areas of responsibility: customer authentication and customer service.

• Review applications for digital certificates and decide if an applicant is eligible to receive the certificate by evaluating information on the organization. This is achieved by following policy guidelines, and showing due diligence and care while reviewing documentation and customer information
  • Determine if customer’s company is a legitimate legal business entity
  • Verify that a customer’s named contacts are employed at customer’s company and/or have the legal right to request and/or administer the digital certificate.
• Utilize local knowledge of your supported country to mitigate risk while evaluating enrolments.
• Flag any suspicious applications with management.
• Failure to follow policy guidelines and due care while processing may result in a breach in security, which may result in facilitating fraudulent activity on a customer’s website, and cause damage to the Digi Cert brand.

Customer Service

• Assist customers with any queries regarding their application via chat, email and phone.
• Work with the customer to ensure their applications meet our security requirements and find solutions when problems arise that delay issuance.
• Seek assistance from management and senior team members to resolve policy, process, and system issues.
• Build relationships with our customers to ensure customer loyalty.
• To best assist customers develop a strong knowledge of Digi Cert’s products and customer portals.

What you will have

• Fluent in English and Chinese
• Excellent written and oral communication in native language and any language listed on CV (including English)
• Novated Leasing
• Life Insurance
• Moving Leave