Account Set-up Coordinator

• Category:
  Admin - Customer Service / Call Center
• Job Type:
  Direct Placement
• Duration:
  Direct Placeme

Job Title:

Account Set-up Coordinator

Location:

Melbourne, FL

Employment:
Direct Hire

Compensation: $18.00/hrs

Schedule:

40 hours /week

About the Opportunity:

• The Account Coordinator will be responsible for all aspects of the account set-up process, beginning with implementation and continuing throughout the Client relationship.
• This person must be enthusiastic about serving clients, pay attention to detail, knowledge of the drug testing industry.
• This person will be an integral part of growing our business.

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

• General customer service, that includes handling phone calls or emails responding to client inquiries/requests in a timely, accurate, professional & helpful manner.
• Gather all information necessary to successfully complete customer account setups and conduct quality control on account set-ups submissions for accuracy.
• Reviewing Clarity soft CRM for new account information and ensuring that all customer communications are saved to the customer's account record.
• Timely and accurate ordering of lab supplies with a commitment to ensure delivery if needed
• Proactively contact clients to ensure success of the program
• Keep abreast of client changes and SOP updates.
• Maintain knowledge of the Department of Transportation regulations as they pertain to Drug & Alcohol Testing.
• In addition to learning the DOT collection process to assign clients with collection site issues.
• Maintain knowledge of the FMCSA Clearinghouse FMCSA Clearinghouse Services portal pertaining to drug and alcohol testing and reporting.
• Team members must understand the importance of escalating service issue to the Customer Service
• Supervisor in a timely manner with a commitment to follow up on resolution
• Maintain and protect the confidentiality of all client information.
• Preparing and shipping policy binders to clients in a timely manner
• Team members should recognize the opportunity and be comfortable with making inbound sales as needed.

What You'll Bring:

• High School Diploma or GED
• 2+ years of experience in handling a large volume of inbound calls per day.
• 2+ years of experience in recording client communication in the client's CRM record
• 2+ years of experience in Google workspace and basic AI programs such as Chat GPT
• 2+ years of experience in customer service, administrative support

• Strong phone presence
• Typing/ data entry must be at least 45 WPM with 95% accuracy
• Ability to learn and utilize multiple software platforms and work using multiple screens
• Ability to work independently with minimal oversight while maintaining data integrity and efficiency
• Ability to prioritize and manage time effectively in a sales/office environment while maintaining a sharp attention to detail.
• Proficiency in using basic office software programs such as Word, Excel and Windows.
• Experience working with Customer Relationship Management software (CRM) such as Clarity Soft and ticketing programs such as Freshdesk
• Experience in the drug testing industry

• Upon offer of employment, the individual will be subject to a background check
• The employee must be able to communicate effectively and hear sufficiently to conduct telephone conversations and interact with customers, coworkers, and others in the normal course of business.
• The employee must have sufficient visual…