Billing Specialist

Join to apply for the Billing Specialist role at Christian Care Ministry

The range for this role is $18.51 - $23.80. Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. Interested applicants must be willing and able to work onsite full time in our Melbourne, FL office.

The Mission:
Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team:
Everyone at Christian Care Ministry shares our Statement of Faith and serves our Members to the best of our ability.

The Billing Specialist supports the New Joiner or Member Billing finance team by providing support to members regarding monthly share payments, and by performing basic accounting tasks such as recording revenue. This position is responsible for reconciling, auditing, examining, and completing a variety of multifaceted financial and non‑financial tasks to ensure accurate, and timely monthly billing for Christian Care Ministry’s Medi‑Share program.

• Identify, research, and resolve account, payment, and invoice inconsistencies in the various systems associated with Medi‑Share billing
• Communicate to delinquent members on outstanding balances and options to remain an active member using kingdom‑class customer service
• Analyze and reconcile sharing account (bank) and transaction anomalies, including member complaints and calls
• Handle and resolve member cases, inquiries, complaints, and escalations
• Field and process incoming requests from members or administrators regarding their accounts
• Process all member changes across billing systems (new records, changes, discrepancies, etc.)
• Create or review member refund requests
• Troubleshoot program discrepancies or member‑reported issues
• Research errors from system‑generated reports and make corrections across multiple systems as needed
• Comply with all compliance policies and procedures to include call compliance
• Communicate with co‑workers, management, members, clients, and others in a courteous and professional manner
• Contribute to the exercise and expression of the Ministry’s Christian beliefs
• All other duties as assigned

• Customer Service Skills – ability to clearly communicate about member billing‑related inquiries in sometimes difficult situations
• Problem solving – ability to gather and analyze information skillfully using various systems; identify and resolve problems in a timely manner
• Strong computer skills – ability to access, research, use, and maximize CRM and various billing systems; and possess an intermediate knowledge of Microsoft Office (Excel, Word, and Outlook)
• Quality control – demonstrates accuracy and thoroughness; monitors work to ensure quality, and applies feedback to improve performance
• Quantity – ability to meet productivity standards and complete work in a timely manner
• Adaptability – ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events
• Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance

• Customer focus – Building strong customer relationships and delivering customer‑centric solutions
• Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality – Making good and timely decisions that keep the organization moving forward
• Optimizes work processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Nimble learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Being resilient – Rebounding from setbacks and adversity when facing difficult situations

• Associate’s degree in Accounting or similar field with customer service/call center experience OR high school diploma/GED and 2-4 years’ experience required
• Bachelor’s degree preferred