Customer Service Advocate

Customer Service Advocate – Christian Care Ministry

Now hiring Customer Service Advocates for a start date in early 2026. The starting rate for this role is $19.25 per hour.

Location:

Onsite full‑time in our Melbourne, FL office. Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday. New hires will be required to work closing shifts ending at or after 7 pm ET.

Please note that because the target start date for this position is in late January, we might not respond to your application immediately.

Mission – At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. Our Mission Statement is:
Connecting people to a Christ‑centered community wellness experience based on faith, prayer, and personal responsibility.

Team – Everyone at Christian Care Ministry agrees with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

Job – Customer Service Advocates (CSAs) are a trusted resource for our Medi‑Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ‑centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Troubleshooting and resolving issues
• Working with a high sense of urgency with all medical service providers and program members
• Showing compassion and understanding to customers in need
• Meeting monthly service objectives as outlined by management
• Embracing any additional training, development, or special assignments with optimism
• Adhering to company rules and policies
• Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
• Offering prayer to all members and providers at every appropriate opportunity
• Contributing to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

• Oral and written communication expertise
• Typing speed of 30 wpm or more
• Reading and interpreting documents
• Strong multi‑tasking
• Critical thinking and problem solving
• Applying understanding to carry out instruction furnished in written, oral, or diagram form
• Digital literacy including e‑mail, search engines, word processing, Microsoft Suite, and Zoom
• Familiarity working with two computer monitors
• Strong knowledge of computer hardware and software
• Maintaining strict adherence to scheduled tasks
• Staying connected in a remote environment using multiple communications channels
• Utilizing a database system including how to update fields

• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, authenticity.
• Customer Focus – Build strong customer relationships and deliver customer‑centric solutions.
• Ensures Accountability – Holding self and others accountable to meet commitments.
• Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm.

• High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
• Two years high volume contact center experience preferred
• Experience in healthcare, insurance or medical billing preferred

• This job has no supervisory responsibilities

We work hard to serve our Medi‑Share Members, but know we can only do that if we invest in our employees professionally, financially, physically,…