Front Office Duty Manager

Job-:
Rooms & Guest Services Operations

Location:

Melbourne, VIC, Australia

Schedule:

Full time Posted:
Bonus Eligible?: NStock Package?: NAre you excited to work and create epic moments for guests at our multi-award-winning venues?

Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's distinct luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!

About the Hotel - W MelbourneW Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history.

There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

About Welcome (Front Office)
The Welcome Desk emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.

Why Choose W Melbourne?

Competitive Salary and Reviews:
Benefit from a competitive salary with a performance-driven bonus & salary increase every March Exclusive Discounts: generous food & beverages at all Marriott-managed hotels + global Marriott room discounts + 600+ local retailers discounts - all to treat yourself and your loved ones.

Mentor & Buddy Program: we set you up for success with our onboarding program, monthly check-in and development planning.

Career Growth: internal, global and interstate opportunities with Marriott International, across nearly 40 distinct brands in 143+ countries

Prime Melbourne CBD

Location:

steps from public transport and parking

Birthday Perks: enjoy your special day with a paid day off!

Community Engagement: join W Melbourne’s Take Care initiatives and make a difference

Award-Winning Workplace: third-consecutive-year Great Place to Work certified, with celebrated hatted restaurants, bars, and event spaces

Referral Bonus: bring your friends and work alongside your tribe

What Sets You Up for Success Valid Australian Working Rights is essential. A sponsorship is not offered for this role Previous supervisory/managerial experience in luxury or upscale hotel front office

Demonstrated knowledge of OPERA PMS is advantageousA proactive and upbeat demeanor that inspires excellence

Confidence to lead from the front and create memorable guest experiences

Keen to take on new challenges and grow within your careerA balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brandA Glance at

What You Will Do Lead the shift, ensuring smooth Welcome (Front Office) operations while delivering an energetic, guest-focused experience

Welcome (Front Office) team includes Welcome Desk, Wheels, Concierge & Whatever/Whenever Empower, coach, and support the Welcome (Front Office) team to deliver bold, personalized service

Ensures guest and talent satisfaction and maximized the performance of the department

Handling guest feedback and resolving issues with confidence and professionalism

Collaborate with other departments to keep the hotel operating seamlessly day and night

Ov…