AV​/IT Commissioning and Lead Technician

IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002. We are committed to delivering superior customer service and cost‑effective solutions to meet our clients' business technology needs. IM Solutions headquarters is located on the Space Coast of Florida, just minutes from beautiful east coast beaches.

IM Solutions is searching for an AV/IT Commissioning Lead Technician responsible for ensuring AV systems are fully operational, tested, and meet performance specifications before handover to the client. This role performs installation, programming, system testing, and troubleshooting to ensure seamless functionality.

Reports to:

Installation Manager

• Lead, coordinate and prioritize project related tasks on a daily basis
• Configure and/or program control systems, digital signal processors (DSPs), audio mixers and any other specialty devices used in the system design
• Install and maintain AV/IT systems including racks, display devices, projectors, camera systems, video teleconferencing systems (VTC), microphones and speakers
• Conduct final system testing, calibration, and quality assurance checks before project completion
• Troubleshoot and resolve performance issues in AV/IT system configurations
• Provide daily job progress reports to the Installation Manager
• Provide training and documentation to end‑users for system operation
• Work closely with engineers and field technicians to implement the system as specified in the engineering documentation
• Maintain redline documents and system configuration to be updated for final customer deliverables package
• Maintain any other detailed commissioning reports and compliance documentation as needed
• Support Service and maintenance department on an as‑needed basis
• Stay informed on firmware updates and best practices in system commissioning
• Perform system commissioning, including testing, calibration, and optimization
• Ensure all AV systems meet design and performance requirements
• Identify and resolve technical issues before system handover
• Document configurations and provide training materials for end‑users
• Maintain knowledge of AV networking, control systems, and signal processing
• Assist in troubleshooting complex technical challenges
• Provide feedback to engineering and installation teams for continuous improvement

• 10+ years of AV installation experience
• 3‑5 years of AV commissioning and system testing experience
• Strong understanding of AV signal processing, networking, and control system programming
• CTS, CTS‑I or equivalent certification preferred
• High level of experience with DSPs, control systems, and network audio/video distribution technologies
• Excellent analytical and troubleshooting skills
• Great communications ability to clarify and meet customer expectations

• Life‑Long Learning – Personal commitment in learning inspires us to continually grow
• Others Focused – Building strong relationships with team, customers and community
• Positivity – Positive thinking will give us positive results
• Solutionist – Passionate and reliable problem solving is in our DNA
• If your personal core values align with ours, you can find success at IM Solutions

• Ability to drive a company provided fleet vehicle
• Ability to load and unload equipment weighing a minimum of 35 pounds
• Ability to regularly climb, descend, and work from ladders up to heights of 25 feet
• Ability to work with safety harness in bucket or boom lift (cert training will be provided)

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Flexible 9/80 work schedule with every other Friday off
• Health, Dental and Vision Insurance
• Simple IRA with company match
• Paid Time Off
• Paid Holidays
• Employee Incentive Plan based upon KPI performance
• Comprehensive training program