Microsoft 365 Consultant

Responsibilities:

• Support day-to-day level 2 support for Microsoft 365 and related services.
• Handle tickets within Service Levels and maintain quality of resolution.
• Provide support for Microsoft 365, including mail flow, spam control/filtering, security, compliance (auditing, retention, data loss prevention), SharePoint Online & One Drive (permissions, access, guest access), and Microsoft Teams troubleshooting.
• Hands-on experience with SharePoint Server patching and deployments.
• Coordinate with other teams to ensure quick resolution of issues.

Required Skills:

• Extensive SharePoint knowledge: architecture, features, functionalities.
• Microsoft 365 expertise:
  Teams, One Drive, and other services.

Update knowledge base and documentation; manage Office 365 mailboxes and groups; demonstrate team and collaboration skills; vendor management and coordination.

Technical

Skills:

• Minimum 3-4 years' experience with a large client using Microsoft 365.
• Strong troubleshooting and analysis skills.
• Understanding of identity management and application integration.
• Experience in a hybrid setup is an advantage.

Process

Skills:

• Willingness to work in 24x7 operations.
• Incident and change management, handling escalations, monitoring SLAs.
• Adherence to processes and security compliance.
• Knowledge base creation, review, and documentation.
• Root cause analysis and problem management.
• Excellent written and verbal communication skills.