More jobs:
Network Control Contractor
Job in
Melbourne, Brevard County, Florida, 32935, USA
Listed on 2025-12-13
Listing for:
Cynet systems Inc
Contract
position Listed on 2025-12-13
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Job Description:
Requirement/Must Have:
- Ability to handle inbound and outbound technical support calls.
- Experience monitoring alarm conditions and troubleshooting networks.
- Ability to use software tools to assign and support field technicians.
- Strong attention to detail and effective communication skills.
- Ability to follow standard procedures and prioritize tasks.
- Willingness to learn the OSI model.
- Willingness to participate in team training on IP and TDM technologies.
- Minimum 6 years of related experience with a high school diploma.
- 2 years of experience with an associate degree.
- Experience in a call center or technical support environment.
- Experience updating and maintaining incident tickets.
- Experience with geographically dispersed teams.
- Familiarity with remote access and UNIX systems.
- Provide technical support and manage calls.
- Monitor and analyze network alarm conditions.
- Identify issues proactively to minimize network disruptions.
- Assign and support field technicians.
- Maintain incident tickets and assist technicians in resolving issues.
- Input data into incident management systems.
- Follow procedures and adapt to changing priorities.
- Support emergency evacuation processes when required.
- Strong customer service skills.
- Ability to remain calm in urgent situations.
- Interest in learning networking technologies and processes.
- Familiarity with OSI Layers 1–3.
- Knowledge of SONET or TDM.
- Basic understanding of RF, OSPF, BGP, MPLS, and HSRP.
- Experience analyzing T1/T3 channels and using DACs equipment.
- Knowledge of Ethernet, IP, ATM, WAN, LAN, SONET, and TDM.
- Experience with network management tools (Cisco Prime, SNMPc, Orion, Net Flow).
- Experience with call center phone systems.
- Proficiency in Outlook, Excel, and incident management tools.
Education:
- High school diploma with 6+ years of experience, or associate degree with 2+ years of experience.
- Certifications such as CCNA, Network+, JNCIA, or ITIL v4 (or willingness to pursue).
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