Journeyman ServiceNow Administrator

Job Overview

This position description is subject to change at any time as needed to meet the requirements of the program or company.

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

As a Journeyman Service Now Administrator, you will be responsible for the configuration, maintenance, and day-to-day administration of the Service Now platform in support of BIM efforts. This mid-level role ensures Service Now applications – including Incident, Change, Asset, and Configuration Management – are properly aligned with operational workflows, program requirements, and program standards. Working closely with the service delivery teams, engineers, and project managers, the Journeyman Service Now Administrator supports system enhancements, data integrity, and user support while helping to optimize IT service management (ITSM) and IT operational management (ITOM) capabilities.

Position will be located at Patrick SFB.

This position is contingent upon successful contract award to V2X.

Responsibilities

• Develops, implements, and maintains Service Now to address processes, tools, and infrastructure to support requirements implementation.
• Accurately maintains and updates all configuration files for the entirety of the PoP, including the original source and a digital twin.
• For GFP, IAW AFMAN 17-1203, uses the DAF bases’ currently approved APSR, DPAS, and CMDB until cutover to the modernized network.
• While operating legacy networks, complies with DAF configuration and change management policies.
• Supports lead engineers in configuration management of all architectural and design documents.
• Supports configuration management of project documentation on customer portal.

Material & Equipment Directly Used

Proficient with MS Office Suite (Excel, Word, PowerPoint, Visio).

Working Environment

Office environment with potential to support austere locations.

Physical Activities

Must be able to lift / carry 50 lbs.

Qualifications Education / Certifications

• Management or Technical BA / BS Degree;
  Or
• High School Diploma or Associate Degree.
• Service Now CSA or equivalent.

Experience / Skills

• 5 years with BA / BS Degree
• Minimum of 7 years performing as a Service Now Administrator or similar skill set for large, complex programs / systems with High School Diploma or Associate Degree.

Clearance Requirement

• Candidates shall possess or be eligible to obtain a Department of Defense (DoD) Secret (Tier
  3) level clearance.

Skills & Technology Used

• Proven track record managing large, complex programs as a Service Now Administrator.
• Experience working with DoD or USG programs.
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Visio).

Position Details

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industry: Defense and Space Manufacturing

Equal Employment Opportunity Statement

We are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

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