Lead, IT Business Analysis

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Job Title:
Lead, IT Business Analysis (Program Delivery Lead)

Job Code: 45640

Job Location :

Melbourne, FL, Rochester, NY, Salt Lake City, UT or Herndon, VA

Job Schedule: 9/80:
Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

The Program Delivery Lead for the SAP Applications IT Organization will oversee status on system enhancements and project delivery.

Responsibilities include:

collaboration with cross-functional teams, monitoring, documentation and communication of status for enhancements and IT projects, serving as a liaison to Segment business relationship managers to understand business priorities.

• Lead oversight of application system enhancements and IT project delivery for the SAP Applications organization, ensuring alignment with business priorities, timelines, and operational objectives.
• Monitor and communicate status of enhancement requests, project milestones, risks, issues, dependencies, and deliverables to stakeholders and leadership.
• Collaborate with cross-functional teams, including IT, business stakeholders, developers, analysts, and project managers, to drive execution and resolve delivery challenges.
• Serve as a liaison with Segment Business Relationship Managers and other business leaders to understand priorities, demand, and strategic objectives, and translate them into actionable plans.
• Coordinate intake, prioritization, tracking, and governance of application enhancements and project requests across multiple teams and functions.
• Develop and maintain project and operational documentation, including status reports, action logs, meeting notes, process documentation, roadmaps, and delivery metrics.
• Facilitate regular reviews with stakeholders to provide transparency into work progress, upcoming milestones, and areas requiring escalation or decision-making.
• Identify opportunities to improve delivery processes, reporting, communication practices, and operational effectiveness across the Enterprise Applications organization.
• Promote strong collaboration and accountability across teams to ensure successful delivery of application and project commitments.

• Bachelor’s Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.

• Demonstrated experience overseeing application enhancements, project execution, and delivery status reporting in a complex business and IT environment.
• Strong understanding of project management methodologies, software development lifecycle, and application enhancement delivery processes.
• Experience coordinating across cross-functional teams and managing competing priorities.
• Proven ability to track, monitor, and communicate application delivery status, including risks, issues, dependencies, and key milestones.
• Strong analytical and problem-solving skills, with the ability to assess business…