Material Support & Services Agent

Materials Support Services Specialists STS Technical Services is hiring a Material Support & Services Agent I in Melbourne, Florida. This position supports aircraft component repair management, vendor coordination, procurement activities, repair tracking, and supply chain operations. The role works closely with internal teams, repair vendors, and customers to obtain repair quotes, resolve discrepancies, expedite component returns, and maintain accurate repair management records.

We’re looking for an organized, analytical professional with customer service, supply chain, or procurement experience who can communicate effectively, manage competing priorities, and identify opportunities to improve operational efficiency. Position Details

Job Title:

Material Support & Services Agent I

Location:

Melbourne, Florida Department:
Repair Management (RM) – VSS

Reports To:

Supervisor, Repair Management FLSA Classification:
Non-Exempt Work Arrangement:
Minimum of 4 days per week in the office Career Group:
Logistics & Supply Chain Career Family:
Logistics & Materials Management Career Pathway:
Business Support

Career Level:

I, Entry Position Summary The Material Support & Services Agent I supports daily repair management activities related to aircraft components, vendor communication, procurement, operational reporting, and process improvement. This position requires strong organizational skills, attention to detail, and the ability to work with internal and external stakeholders to maintain efficient repair processes. The successful candidate will support the Repair Management team by following up on repair quotations, coordinating component returns, updating operational systems, resolving documentation discrepancies, and preparing reports.

The role also contributes to continuous improvement initiatives, including Kaizen projects, workflow simplification, and the automation of routine tasks.

Key Responsibilities Repair Management and Vendor Coordination Follow up with vendors to obtain repair quotes Communicate with vendors and internal departments to review and dispute repair quotations Generate purchase orders when required in accordance with Embraer policies Assist the Repair Management team with daily departmental activities Coordinate with internal and external stakeholders to expedite the return of repaired aircraft parts to Embraer and its customers Support meetings and conference calls related to repair management activities Resolve discrepancies involving repair management processes, documentation, and paperwork Update operational systems with accurate and current repair information Supply Chain and Operational Support Support repair management activities involving aircraft components, vendors, and internal departments Maintain accurate information related to repair status and component returns Assist with coordination and communication between stakeholders to support timely repair processing Demonstrate effective negotiation techniques and customer service skills when working with vendors and internal teams Maintain a sense of urgency when addressing repair management requirements and discrepancies Reporting and Data Analysis Prepare and maintain operational reports for the Repair Management team and department leadership Analyze repair management data to identify trends, discrepancies, and opportunities for improvement Present analytical findings clearly and concisely Support reporting and operational visibility for Embraer’s after-sales repair and asset management activities Help maintain reliable and accessible reporting information for stakeholders Use Microsoft Excel, SAP, and other operational systems to support data analysis and reporting Process Improvement and Special Projects…