Customer Program Manger

Customer Program Manger page is loaded## Customer Program Manger locations:
Melbourne, RCI, USAtime type:
Full time posted on:
Posted Todayjob requisition :
JR104630
*** Our Incora Story is really taking off – we’d love you to join us for the journey.
***** We are currently seeking an exceptional Customer Program Manager here at Incora.
** As the leading supply chain solutions business in the aerospace industry our people Customers are at the heart of our business.

The
** Customer Program Manager
** is accountable for ensuring the strategic objectives of the Program are developed, implemented, and consistently executed to provide error-free, on-time delivery of high-quality products and optimum program profitability, while actively cultivating and sustaining valuable customer and supplier relationships.

This role I is responsible for orchestrating the above by continuously providing effective leadership in the areas of administration, infrastructure, and the development of efficiencies, process improvements and personnel, in support of a JIT Forward Stocking Location(s) (FSL).  Additionally, responsibility includes ensuring streamlined operations, facility organization and competent personnel, in strong support of internal and external partnerships, fostering an atmosphere of trust and engagement through clear communications of individual and team accountabilities.

*
* About You:

*** Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best exposure in the market, ensuring all opportunities to provide value-added services to customers are actively pursued and negotiated.
* Direct Program operations, including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s)
* Manage and maintain budgetary compliance and recommend annual budget changes, as needed.
* Plan, direct and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements.
* Manage the department staff to ensure a high level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives.
* Lead by example and provide strong managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies and procedures.
* Coordinate and ensure all team members are provided with current program information, technical access, and the equipment and tools necessary to perform the job accurately and efficiently.
* Implement, oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as new process improvements and customer-specific requirements
* Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths, deficiencies and opportunities for enhancements
* Respond, investigate and immediately resolve communication failures or process deficiency claims against the FSL and re-train or take actions necessary to ensure the occurrence is not repeated.
* Ensure document controls, processing and recordkeeping are in compliance with local, State and Federal regulations, as well as Wesco recordkeeping policies, including, but not limited to training records, transaction reports and customer communications
* Uphold Customer on-site policies and compliance procedures, as applicable, in addition to Wesco policies and procedure
* Conduct Supervisor performance evaluations (if applicable) or monitor employee performance evaluations and identify relevant coaching needs; approves all employee wage changes and promotions, in accordance with budgetary restrictions and compensation policies
* Create, compile and analyze workflow, time and labor reports to recommend organizational changes and effective process improvements, where needed, and to meet current and projected commitments
* Manage, coordinate or designate onsite FSL facilities, equipment and real estate maintenance, as applicable,…