Site Manager

# Site Manager
033-New Haven - Melbourne, FL 32904## Overview Position Type Full Time

Travel Percentage None Category Management ## Description
** Level:
** Site Leadership | Salaried
** Department:
** Site Operations
** THE ROLE
** At El Car Wash, Site Managers don't just run operations — they lead the business. You own your site's performance from team development to customer experience to financial results. You set the tone, raise the standard, build a culture your team is proud to be part of, and deliver results every single day.
** WHAT YOU'LL OWN
**** Run the business
- ** Lead all day-to-day operations — staffing, scheduling, performance, and execution — to deliver a high-performing site.
** Build and lead a winning team
- ** Hire, train, coach, and develop your team to perform at a high level and grow within EL. Create succession depth — your best hire is the one you developed.
** Deliver a standout customer experience
- ** Set the standard for fast, friendly, and flawless service — resolving concerns quickly and turning moments into lasting loyalty.
** Build collaborative culture
- ** Create an environment where the team works together, handles conflict constructively, and holds each other to the standard without you having to manage every interaction.
** Drive performance and results
- ** Own sales, labor, and operational metrics — read the data, explain the variance, and take action before it becomes a pattern.
** Lead with safety and compliance
- ** Enforce all safety protocols and ensure a safe environment for customers and team members at all times.
** Own equipment and uptime
- ** Maintain equipment, minimize downtime, and ensure everything is running reliably.
** Use data to lead
- ** Analyze reports, financials, and performance metrics to make informed decisions and drive continuous improvement.## Qualifications
** WHAT YOU BRING
*** Proven leadership experience in a managerial or supervisory role — car wash, automotive, or service industry preferred
* Strong talent developer — you build people up, retain top performers, and create succession depth
* Financial literacy — you understand labor, revenue, and cost drivers and can walk through your numbers
* Operationally excellent — you balance speed, safety, quality, and efficiency without tradeoffs
* Comfortable being the decision-maker when things go wrong — you don't wait
* Culture builder — you address team conflict directly and constructively; you don't let it fester
* Proficiency with Microsoft Office and operational reporting systems
* Knowledge of car wash equipment, maintenance, and safety practices or willingness to learn quickly
* Flexible availability including evenings, weekends, and holidays
* High school diploma or equivalent; bachelor's degree in business or related field preferred
** HOW YOU SHOW UP — ECW COMPETENCIES**
* ** Customer-Centric Approach —
** Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.
* ** Problem-Solving —
** Resolves operational issues, supports team problem solving, and escalates when needed.
* ** Team Collaboration —
** Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.
* ** Drives Results —
** Delivers site performance goals, manages daily execution, and holds team members accountable.
* ** Safety & Compliance —
** Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.
* ** Job Knowledge & Technical Proficiency —
** Maintains strong operational knowledge and ensures the team is trained on procedures and systems.|  || --- ||
** Why El Car Wash
** Fast-growing, high-energy, and customer-obsessed — El Car Wash is where you lead, build, and make a real impact. Florida's #1 express car wash and growing fast. Your leadership matters here. |
** WHAT YOU'LL GET
*** Full comprehensive benefits (Health, Vision, Dental)
* 401(k) with 4% match — yes, free money
* Paid time off
* Parental leave (maternity & paternity)
* Tuition reimbursement
* Pet insurance
* Mental health days
* On-the-job training and real career growth
* FREE car washes