Customer Service Technician

Overview

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Badger Meter - Where Every Drop Counts and So Do You. At Badger Meter, we re innovators with a mission to preserve and protect the world s most precious resource. For over 120 years, our trusted solutions have enabled customers to optimize the delivery and use of water, maximize revenue and reduce waste. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.

When you join us, you ll find:

• Purpose-driven work that makes a real difference in communities around the globe.
• Career growth and development opportunities designed to help you achieve your potential.
• A supportive, inclusive culture where collaboration and creativity thrive.

Be part of something bigger. Your contributions will ripple far beyond the workplace, creating lasting change for people and the planet.

What You Will Contribute:

Position Summary: This position calls on knowledge of RF communication, electrical wiring, computer use and interface, exposure to network systems, use of job-related test equipment and software applications, strong customer centricity, cybersecurity best practices, telephone support, database entry, and problem identification/resolution. Knowledge in PLC control systems and control logic is a plus. Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision. This position reports to the Customer Service Manager.

• 1-3 years of relevant experience in electrical controls or related fields
• Strong communication skills both written and verbal
• Ability to work independently as well as contribute on team projects
• Knowledge of computers, remote interfaces, and networking (familiarity with Linux is a plus)
• Applies knowledge of electronics, electrical circuits, mechanics, RF and programming
• Previous experience with database entry and passionate attention to detail is required
• Previous military, RF communications, and SCADA Systems experience are all a plus
• Performs remote and onsite troubleshooting techniques and analysis of DFS equipment and systems
• Routinely tests software in lab to duplicate failures and present findings to development
• Some travel may be required for on-call support within southeastern US (Florida)

• Collaboration:
  
  Work collaboratively with others across the organization to achieve shared objectives.
• Communication:
  Convey information clearly to individuals or groups; listen actively.
• Initiating Action:
  Take prompt action to accomplish work goals; be proactive.
• Work Standards:
  Set high standards of performance and accountability for self and others.

• Work is performed in an office environment and requires the ability to operate standard office equipment
• Work is performed indoors/outdoors; may be exposed to heat/cold, wet/humid, and dry/arid conditions
• Must be able to stand or walk for prolonged periods of time

#EL123

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal  EEO is the Law  poster and the  EEO is the Law  poster supplement at http://(Use the "Apply for this Job" box below)..htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA) as amended. We will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

Privacy Statement

The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.

• Entry level

• Full-time

• Information Technology
• Industries:
  Utilities

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