Store Manager, Retail & Store Manager

As a Store Manager, you’ll drive the store’s success by leading a high-performing team, optimizing operations, and delivering exceptional customer service. With a focus on sales growth and efficiency, you’ll mentor and develop your team to exceed business goals while fostering a culture of excellence.

Why Join UsMedical, dental, and vision benefits
401(k) plus additional voluntary benefits

Paid Time Off & Holiday Pay Career growth opportunities

Employee Discounts on products & accessories

Work on lifted trucks, Jeeps, suspension systems, wheels/tires, lighting, bumpers, winches, and other off-road accessories

Responsibilities:

Lead daily store operations across sales, service coordination, inventory, and customer support.

Hire, coach, and develop employees; set clear expectations and provide regular feedback and training.

Drive sales through product knowledge, merchandising, promotions, and recommendations that meet customer needs.

Review sales, labor, warranty, and other store performance measures; take action to improve results.

Resolve customer concerns and identify ways to improve customer experience.

Partner with the Service Manager to coordinate customer orders, installations, and department priorities.

Manage inventory through ordering, replenishment, cycle counts, and shrink prevention.

Review service tickets, pricing, and final invoices for accuracy.

Manage store expenses and review financial results to support profitability.

Support local marketing efforts, including community outreach and store social media.

Maintain a safe, organized store and ensure employees follow company procedures, including cash handling requirements.

Qualifications:

Proven experience in a retail management role, preferably in automotive parts, aftermarket sales, or a related industry.

Strong leadership skills with a track record of successfully managing and motivating sales teams.

Comprehensive knowledge of automotive parts and accessories, including features, specifications, and compatibility

Experience in inventory management, including ordering, replenishment, pricing accuracy, and merchandising

Strong business acumen with the ability to analyze sales data, control costs, and drive profitability

Excellent communication, interpersonal, and problem-solving skills to effectively interact with customers, employees, and vendors

Ability to manage multiple priorities in a fast-paced environment, ensuring operational efficiency and high customer satisfaction

Proficiency in point-of-sale systems, parts databases, and retail management software

Physical ability to lift up to 50 lbs. and team-lift up to 100 lbs.

Flexibility to work store hours, including weekends and holidays, as needed

Work Environment This is a customer-facing retail position that involves using phones, computers, and point-of-sale systems; moving throughout the showroom; and assisting customers. The Store Manager may also enter the service area, where there are vehicle lifts, moving vehicles, equipment, noise, and exhaust fumes. The role may involve standing, reaching, stooping, kneeling, and lifting.

Compensation and Hiring Information Estimated total Compensation: $90,000-$140,000 (Base Salary + Commission) Estimated total compensation includes base salary and potential commission earnings. Actual earnings vary based on individual performance, with top performers having the opportunity to earn toward the higher end of the range.

ORW | 4WP is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. Employment is contingent upon successful completion of a background check. We participate in E-Verify.

This description summarizes the role. Additional related duties may be assigned as needed.