Customer Service Sales Support

• Category:
  Admin
  - Customer Service / Call Center
• Job Type:
  Direct Placement
• Duration:
  Direct Placeme

Job Title:Customer Service Sales Support

Location: Melbourne, FL

Employment Type: Direct Hire

Industry:Occupational Health and Safety

Compensation:$16.00/Hour

Schedule: 40 Hours/Week

• Are you a customer-focused professional who enjoys supporting sales teams, building customer relationships, and keeping operations running smoothly? This opportunity combines sales administration, customer service, order processing, and lead qualification in the drug testing and drug-free workplace services industry. You'll play an important role in delivering accurate, timely service while collaborating with colleagues to resolve issues and improve day-to-day processes.

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Process web orders, maintain accurate customer records, review sales documentation, and ensure confidential handling of test results.
• Respond to customer inquiries via phone, email, and website contact forms, providing product information, order updates, after-sales support, and complaint resolution.
• Qualify leads, support sales onboarding, follow up with prospective and existing customers, and assist with order completion and payment processing.
• Research sales and reporting issues, coordinate troubleshooting efforts, identify process improvements, and provide backup support to the sales team.
• Coordinate testing logistics, including locating collection facilities, preparing testing packages, and maintaining compliance with applicable Department of Transportation (DOT) regulations.

What You'll Bring:

• High School Diploma or GED
• 2+ years of Proven inside sales experience
• 2+ years of sales/sales support experience
• 2+ years of experience in Microsoft Excel (Client Services/Billing)
• 2+ years of experience in general computer operations
• 2+ years of phone presence and experience handling a large volume of inbound calls per day.

• Associate Degree in Business Administration
• Experience working with Claritysoft or similar CRM
• Experience in the drug testing industry
• Microsoft Office Suite knowledge (All)
• Typing proficiency 45 wpm with 95% accuracy (Client Services/Billing)
• Ability to accurately and efficiently complete data entry.
• Ability to work independently and solve problems.
• Ability to multitask, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail.
• Proficiency in Windows, Microsoft Office
  - Word, Excel, Outlook.
• Ethical Conduct
• Team player - work effectively with others
• Customer/Client Focus.

• Upon offer of employment, the individual…