Operation Center Specialist - Safety

Operation Center Specialist - Health First Safety

16 hours ago Be among the first 25 applicants

To be fully engaged in providing Uncompromised Safety, Superior Quality, Memorable Patient/Customer Experiences, and Financial Stewardship through 24/7 security video surveillance and dispatch services to ensure the safety and security of associates, patients, and visitors of Health First facilities.

• Monitors security audio and video communication systems for Holmes Regional Medical Center, Palm Bay Hospital, Cape Canaveral Hospital and Viera Hospitals.
• Monitors and operates Facial Recognition and Tag Recognition applications throughout the Health First IDN 24/7/365.
• Operates and monitors intelligent threat detection platform, weapon detection equipment and applications 24/7/365 for all Health First hospitals.
• Creates and maintains BOLO and trespass database for all Health First properties.
• Operates Remote Door Access Control equipment and applications across the Health First IDN.
• Receives and directs emergency and non‑emergency calls for service using digital and/or analog voice communications equipment, computer, and radio dispatch system.
• Maintains written/electronic logs as required.
• Watches for irregular or unusual conditions that may create security concerns or safety hazards.
• Operates various computer systems and programs including security, burglar, panic and fire alarm systems, as well as closed‑circuit television (CCTV) systems.
• Monitors alarms, including Medical Gas, burglar, panic, and general fire alarms.
• Provides security video surveillance services 24/7/365 consistent with Health First’s safety standards.
• Analyzes critical event data to determine cause and trends; recommends corrective action.
• Performs communications with excellent attention to detail for:
  Life Safety incidents, 911 emergency calls, power failures, medical emergencies, employee/customer inquiries, equipment and facility service requests, facility access, daily activity events, and more.
• Responds to patient property inquiries and coordinates release of property and valuables.
• Dispatches security personnel using digital and/or analog voice communications equipment, and/or a dispatch system to respond to incidents such as emergency services arrivals, rescue helicopter arrivals, duress alarms, jump assists, burglar alarms, escorts, and rapid response for disaster scenarios.
• Coordinates emergency medical response between the patient, EMT/Corporate Officers, and Emergency Services.
• Coordinates courier requests and dispatches STAT couriers.
• Issues identification badges and provides access control for badge readers, as needed.
• Maintains HIPAA regulations and guidelines with callers.

• Education:
  
  None
• Work Experience:
  
  None
• Licensure:
  None
• Certification:
  At least one (1) of the following certifications within thirty (30) days of start date.
• American Heart Association (AHA) Heartsaver First Aid CPR AED course OR
• American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card.
• Advanced proficiency with computer, including the skills to easily navigate between multiple monitors and applications seamlessly.
• Superior verbal communication and listening skills, including experience clarifying information in a friendly manner while maintaining composure in stressful situations.
• Accurate typing of >35 WPM.
• Expected completion of Crisis Prevention Training within first 90 days.
• Ability to work with limited or no direct supervision for periods of time.
• Ability to actively listen and accurately spell and transcribe names and phone numbers.
• Ability to maintain high degree of mental agility and critical thinking to anticipate needs, recall information and data, and ask the right questions to meet callers’ needs.
• Ability to keep up‑to‑date with frequent changes, new programs, on‑call schedules, etc.
• Ability to work in a stressful environment that includes alarms, codes, disasters, angry callers, and duress calls.
• Ability to maintain a positive attitude, mature demeanor, and professional conduct at all times.
• Ability to respond, identify and evaluate critical issues quickly and effectively.
• A…