Customer Service Administrator

Customer Service Administrator
£26,000 per annum + benefits
Melksham, Wiltshire
Permanent

CMD Recruitment is proud to be supporting this global business, who are a market leader in their field, who are currently recruiting for a Customer Service Administrator to join a busy office-based team in Melksham.

This role focuses on processing orders, supporting customers and providing administrative support to the wider sales team to ensure day-to-day operations run smoothly.

Key Responsibilities:

Processing customer orders via email, phone and web
Responding to customer enquiries in a professional and timely manner
Supporting the external sales team with administration
Sending and following up pro forma invoices
Processing credits and replacements
Maintaining accurate records within CRM and Sage
Setting up new customer accounts and completing credit checks
Liaising with the warehouse to ensure orders are dispatched within agreed time frames

About You:

Previous experience in a customer service, administration or order processing role
Strong organisational skills and attention to detail
Confident communicator
Comfortable using CRM systems and Microsoft Office This is a varied role within a supportive team, ideal for someone who enjoys a structured, office-based position with a mix of customer interaction and administration.

Hours of work will be Monday to Friday 9am - 5pm (37.5 hours per week). This position is 100% office based.

This is a great opportunity to grow and develop within the business and be part of a successful and supportive team.

Successful candidates will be contacted within 7 working days of their applications. Should you not hear from us within this time, please assume that your application was unsuccessful