Customer Service Administrator

Customer Service Administrator
26,000 per annum + benefits
Melksham, Wiltshire
Permanent

CMD Recruitment is proud to be supporting this global business, who are a market leader in their field, who are currently recruiting for a Customer Service Administrator to join a busy office-based team in Melksham.

This role focuses on processing orders, supporting customers and providing administrative support to the wider sales team to ensure day-to-day operations run smoothly.

Key Responsibilities:

• Processing customer orders via email, phone and web
• Responding to customer enquiries in a professional and timely manner
• Supporting the external sales team with administration
• Sending and following up pro forma invoices
• Processing credits and replacements
• Maintaining accurate records within CRM and Sage
• Setting up new customer accounts and completing credit checks
• Liaising with the warehouse to ensure orders are dispatched within agreed time frames

About You:

• Previous experience in a customer service, administration or order processing role
• Strong organisational skills and attention to detail
• Confident communicator
• Comfortable using CRM systems and Microsoft Office

This is a varied role within a supportive team, ideal for someone who enjoys a structured, office-based position with a mix of customer interaction and administration.

Hours of work will be Monday to Friday 9am - 5pm (37.5 hours per week). This position is 100% office based.

This is a great opportunity to grow and develop within the business and be part of a successful and supportive team.

Successful candidates will be contacted within 7 working days of their applications. Should you not hear from us within this time, please assume that your application was unsuccessful.