Communications Manager

White Horse Employment are working with an established client based in Wiltshire
who is looking for an experienced Communications Manager to join their audio marketing solutions business.

One of the keys to the their strength and an essential part of their philosophy, is keeping everything in house, from their bespoke online scripting system, to the recording and production of the audio, everything is done in house.

• Managing allocated clients appropriatelyensuringthat clients are receiving an effective after sales service and regular updates.
• Compose all new client scripts for relevant sector:

• Liaising with client for script requirements
• Looking at their website
• Looking at company brochures etc
• pro-active at composing new messages

• Make changes to current scripts when they come in and beaware of all the procedures necessary when updating scripts.
• Contact all clients I manage with a view to:
  • i. ensuring they are happy with the service they currently receive
  • ii. ensuring they receive the correct number of updates
  • iii. making them aware of the other services we provide
  • iv. enquiring whether they have special weekend events
  • v. enquiring whether they have new product launches
  • vi. enquiring whether they have any other sites they may wish to bring on board
  • vii. enquiring whether they know of anyone else who would like the service we provide
  • viii. Checking for necessary equipment upgrades
  • ix. Checking for agreement renewals
  • x. Using Quickbase to produce reports to better manage clients
• Commercially aware of franchise campaigns, dates, corporate advertising strategies for these, corporate music etc.
• Ensure CRM and related documentation is kept up-to-date.
• Negotiate contracts as required.
• Be responsible for managing own diary and projects appropriately.
• Liaise with Sales Director regarding any sales targets and work to achieve these.
• Assist Digital Marketing Manager with copy and projects under their direction.

• Excellent verbal and written communication skills.
• Advanced user of Microsoft 365 and business management systems.
• Strong decision-making and personal accountability.
• Collaborative team player who shares knowledge and supports others.
• Customer-focused with a commitment to service excellence.
• Proactive and able to anticipate business needs.
• Effective prioritisation, organisation, and time management.
• Accurate record keeping and attention to detail.
• Strong analytical and problem-solving abilities.
• Calm and methodical under pressure while meeting deadlines.
• Skilled in copywriting, proofreading, process administration, sales support, and commercial awareness.