Optical Advisor

• There are no Optical Advisor opportunities ever, we always welcome applications from people with a passion for optics and high quality customer service. You can submit your CV to .
• Melksham - Optical Advisor (Full Time)

The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice.

• Reception work such as greeting patients, scheduling appointments, dealing with outside correspondence and sending letters and invoices on behalf of our professional staff.
• Performing routine checks on patients’ eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses.
• Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested.
• General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports.
• Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control.
• Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on.
• You will also have the opportunity to progress to dispensing spectacles with further training.

• Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience.
• GCSEs - Grade C or above in core subjects preferable (or equivalent qualification).
• A strong background in customer service and commitment to customer care.
• Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams.
• To be able to communicate clearly and concisely, without using jargon or technical language.
• Excellent verbal and written communication skills.
• Listening skills, to ensure you're giving the customer the best advice.
• Sales experience, and the ability to inspire customer loyalty.
• Team working skills, and the ability to lead and motivate staff.
• A flexible approach to work and the ability to adapt to change.
• Self-motivation.
• The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion.
• Positive and outgoing.
• Flexibility – able to be flexible on days worked and provide cover to other practices.

Alternatively, you can contact our Head Office: