Customer Team Leader

Customer Team Leader

Location:

UNIT 1, VERBENA COURT CRANESBILL ROAD, MELKSHAM, SN12 7GS
. Pay: £14.48 per hour.

Contract:

12–39 hours per week + regular overtime, permanent part-time. Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift.

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy and HR processes.
• Champion Co‑op through community engagement and membership growth.

• Passion for people and leadership.
• The ability to work flexibly and lead by example.
• Skills in retail, merchandising or team management (experience not essential).
• Minimum age 18 years old to authorise age‑related sales.

• Full training and career development resources.
• 30% discount on Co‑op products in store.
• Flexible access to pay as you earn it.
• Up to 10% pension contributions.
• 36 days of holiday pro‑rata, including bank holidays.
• 24/7 access to GP appointments and colleague support programme.
• Cycle to work scheme.
• Market‑leading policies to help you through life's big moments.

We are committed to creating a workplace where every individual feels valued. We welcome applications from all background, and we support disabled candidates through the recruitment process. We are proud to be part of the Disability Confident scheme.