Service Writer- Fleet Section

Job Posting

Title:

Service Writer
- Fleet Section

Department:

Public Works - Fleet & Facilities

Location:

2400 BROADWAY SE

Pay:

9-month probationary hourly rate of $25.73
Union hourly rate of $26.25

Close Date:

November 6, 2026

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals;

career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

The Service Writer is the point of contact for Fleet Management's vehicle customer service requests pertaining to vehicle repair and vehicle maintenance. Receives, evaluates, and identifies problems; recommends corrective measures; monitors the vehicle repair process; and evaluates repair work orders to ensure quality control. Prepares work requests and work orders, opens and closes work orders. Provides a variety of administrative work support to the fleet/facility management team to help achieve efficiency to the department operations.

• Serves as the main point of contact for vehicles requiring maintenance and repair.
• Opens and writes work orders for vehicle repairs and inputs data into Fleet Management System; retrieves data from computer files; reviews, analyzes data, and compiles reports as needed.
• Researches and orders specialty automotive parts as required or necessary.
• Communicates with mechanics, supervisors, and management to identify needed vehicle maintenance and/or problems.
• Works with vendors on cost estimates for repair and prepares itemized work orders, listing costs of parts and labor. Works with procurement on purchase orders and payment of items procured.
• Maintains, tracks, and manages expenditures and invoices.
• Creates and coordinates maintenance schedules and contact appropriate departments to schedule preventative vehicle maintenance and repairs.
• Serves as support in monitoring the quality of vehicle repairs and vehicle maintenance; evaluates the quality of actual vehicle maintenance and repairs completed and compare parts listings with actual parts installed.
• Maintains files on all open work orders; maintains a log of all off site repairs.
• Assists Risk Management with repairs utilizing the agreed flow chart.
• Maintains, tracks, and manages inventory.
• Maintains database and files for reporting.
• Administrative support duties include a variety of office organization duties that consist of receiving and processing incoming orders, vehicle databases, accounting databases, files, reports, receiving and distributing mail or other electronic means. Duties also include customer service, preparing contracts, handling complaints, and assists supervisor with timekeeping tracking.
• Assists management with calendar of activities, meetings and various events identified by management.
• Perform other job-related duties as required or assigned.

The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

• High School Diploma or GED.
• One (1) year of clerical or administrative experience.

Any equivalent combination of related education and/or experience may be considered for the above requirements.

The offer of this Bernalillo…