Public Safety Officer - PD

Public Safety Officer I – PD

Join to apply for the Public Safety Officer I - PD role at Tufts Medicine
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Melrose/Wakefield Hospital, part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years. With two hospital campuses, a Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center and over 20 locations and 50 specialties, Melrose/Wakefield Hospital offers many opportunities to grow your career.

This role focuses on preventing workplace accidents and promotes health and safety awareness and education to individuals within the organization. The major duties include preventing workplace accidents, delivering daily support services, and providing health and safety education. This is an entry‑level role that typically requires little to no prior knowledge or experience, following standard procedures under supervision.

Per Diem

• Competitive salaries
• Medical, dental, vision insurance that starts on day one
• 403(b) retirement plan with company match
• Generous earned time benefits
• Tuition reimbursement
• Free on‑campus parking

• High School diploma or equivalent.
• Valid state issued driver’s license.
• Possess IAHSS Basic certification as a Healthcare Security Officer within 1 year of hire. Incumbents as of 9/1/2025 will have 1 year from 9/1/2025 to obtain IAHSS Basic Healthcare Security Officer certification.

• Perform basic public safety and security duties. Conduct internal and external patrols of all facilities and grounds. Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors. Monitor assigned area for suspicious activity and screen vendors and visitors entering the facility.
• Provide escorts to patients, visitors, staff and others in conformance with established procedures.
• Identify security vulnerabilities, safety hazards and violations of Hospital policy. Take immediate corrective action to mitigate the vulnerability or hazard when possible, and collaborate with other departments to resolve, if warranted. Report deficiencies to Supervisor and document via an incident report or work order for required follow‑up.
• Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.
• Ensure that all employees and other appropriate members of the Hospital community possess a Hospital identification badge and that it is clearly visible. Consistently engage all individuals without visible identification in an appropriate and courteous manner.
• Grant access to locked areas and buildings to authorized staff in possession of a Hospital identification badge; restrict access to those with no authorized business on campus in accordance with established policies and procedures.
• Maintain composure under stressful circumstances, using all trained intervention skills including verbal and nonverbal de‑escalation strategies and approaches.
• Provide excellent customer service by assisting and interacting with patients, visitors and other staff in a manner that conveys the highest level of dignity, respect, courtesy and professionalism.
• Participate and coordinate investigations, conduct interviews, review recorded video, prepare case files, catalog and secure evidence as required.
• Assist with all emergencies and disasters that may affect the Hospital, including crowd control, evacuations and other responsibilities directed by supervisors.
• Identify and resolve problems, issues, concerns or conflicts requiring resolution in an impartial manner by obtaining all necessary facts.
• Complete an accurate and comprehensive written incident report for any incident occurring on hospital property. Ensure compliance with established procedures.
• Enlist the support of a supervisor or assistance from fellow Officers when warranted.
• Maintain collaborative relationships with peers and colleagues in order to effectively contribute to the working group’s…