Receptionist​/admin

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

• a.Maintain and monitor the practice appointment system
• b.Process personal, telephone and e-requests for appointments
• c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• d.Signpost patients to the correct service
• e.Initiating contact with and responding to, requests from patients, team members and external agencies
• f.Clinicallycode data on EMIS Web
• g.Photocopy documentation as required
• h.Dataentry of new and temporary registrations and relevant patient information as required

The Vale Medical Group is committed to preserve and enhance its good reputation for being an innovative practice with a long tradition of caring. We will:

• Treat you with respect and courtesy at all times
• Provide you with advice and treatment in a timely manner
• Help you make decisions about your health by treating you as an equal
• Discuss what treatment is available and refer you on to other experts where necessary
• Act as your advocate and guide through health and social services
• Ensure a safe and effective service and environment for both staff and patients
• Maintain confidentiality in what we discuss and the records we keep on your behalf
• Keep up to date with developments in health care by continuing to learn

Through the process of continuous monitoring and auditing, continue to improve our healthcare services

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependentuponfactors such as workload and staffing levels:

• a. Maintain and monitor the practice appointment system
• b. Process personal, telephone and e-requests for appointments
• c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• d. Signpost patients to the correct service
• e. Initiating contact with and responding to, requests from patients, team members and external agencies
• f. Clinicallycode data on EMIS Web
• g. Photocopy documentation as required
• h. Dataentry of new and temporary registrations and relevant patient information as required
• i. Inputdata into patients healthcare records as necessary
• j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLAforms to the administrative team
• k. Manageall queries as necessary in an efficient manner
• l. Carryout system searches as requested
• m. Maintaina clean, tidy, effective working area at all times
• n. Monitor and maintain the reception area and notice boards
• o. Support all clinical staff with general tasks as requested

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.