Assistant Workshop Controller

Our client is seeking an experienced Warranty Administrator / Assistant Workshop Controller to join their busy Aftersales team in Melton Mowbray.

This is a pivotal role, with a strong focus on warranty administration, ensuring claims are processed accurately and within deadlines. The successful Warranty Administrator / Assistant Workshop Controller will be responsible for managing manufacturer warranty claims, maintaining detailed records, and supporting workshop operations.

This role offers an excellent opportunity to specialise within warranty administration while developing broader workshop control skills.

The Warranty Administrator / Assistant Workshop Controller position provides a competitive basic salary of £31,000, with an OTE of approximately £35,000.

Benefits:

Manufacturer and dealership-specific training programmes
Opportunities for career progression within the Aftersales department
Supportive and professional working environment
Varied role covering warranty administration, workshop control, and Service support
Monday to Friday, 8:00am–6:00pm, with 1 in 3 Saturdays
Continuous development to enhance technical and administrative skills

Duties:

Manage and submit warranty claims accurately within designated timescales
Monitor workshop productivity and technician workloads to optimise efficiency
Allocate work to Technicians based on skill and availability
Liaise with Technicians, Service Advisors, and Parts Departments regarding job progress
Ensure technician job cards, diagnostic reports, and supporting documentation are completed correctly
Investigate rejected or queried warranty claims and manage resolutions
Process warranty credits and recover legitimate warranty income
Maintain detailed warranty records to ensure compliance with manufacturer standards
Support Service Advisors with vehicle updates and customer inquiries
Assist with technical escalations, return-to-workshop vehicles, and repeat repairs
Promote high standards of workshop organisation, efficiency, and customer service

Requirements:

Prior experience within a franchised motor dealership or automotive workshop
Proven track record in warranty administration and familiarity with manufacturer processes
Good understanding of workshop operations and technician workflow
Strong organisational skills and attention to detail
Proficiency in dealer management and manufacturer software systems
Excellent communication skills across technical and non-technical teams
Ability to manage a dynamic and busy workload
Positive, team-oriented, and proactive approach
Commercial awareness and problem-solving capabilities

This Warranty Administrator / Assistant Workshop Controller position is ideal for a motivated professional seeking a challenging and rewarding role in the automotive sector. If you match the profile and are interested in this opportunity, please contact Billy Peasgood, Automotive Recruitment Specialist at Perfect Placement covering Melton Mowbray and Leicestershire, today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today