Service Advisor

We are recruiting for the role of Service Advisor on behalf of a well-established, family-owned automotive dealership in Melton Mowbray, Leicestershire. This position offers an excellent opportunity for experienced Service Advisors seeking flexible working hours within a reputable and growing business. Our client is looking for a dedicated professional who can deliver excellent customer service and support the automotive aftersales process effectively.

Benefits of the Service Advisor:

Up to £37,000 salary including bonus
Flexible full-time or part-time working arrangements
Monday to Friday shifts, starting at 10:00am or 12:00pm, finishing at 6:00pm
One in three Saturday mornings, 8:30am – 1:00pm, with time off in lieu
Additional hours available for holiday and absence cover
Occasional morning collection and delivery opportunities
Company pension scheme
Employee discount scheme
On-site parking
Canteen facilities
Friendly, stable, and expanding automotive business
Opportunity to work within a professional and supportive team Duties of the Service Advisor:

Meeting and greeting customers in a friendly and professional manner
Managing customer bookings and vehicle check-in at the workshop
Advising customers on necessary repairs and recommended services
Preparing cost estimates and timescales for repairs
Upselling additional services via vehicle health checks
Preparing invoices and explaining completed work to customers
Processing customer payments
Quotations and sales of service plans
Completing vehicle handovers and performing follow-up customer contact
Maintaining high levels of customer satisfaction
Supporting the wider Aftersales team as required
Working towards departmental targets and deadlines to ensure operational efficiency

Requirements of the Service Advisor:

Proven experience as a Service Advisor or in a similar customer-facing role within the motor trade
Strong knowledge of automotive aftersales processes
Excellent communication and customer service skills
Organisational and administrative competence
Confidence in using computer systems
Professional and motivated approach
Ability to work effectively within a team
Strong attention to detail
Ability to work efficiently under pressure and meet deadlines
Full clean driving licence

Contact Billy Peasgood, Automotive Recruitment Specialist at Perfect Placement covering Melton Mowbray and Leicestershire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today