Service Advisor

We are recruiting for the role of Service Advisor on behalf of a well-established, family-owned automotive dealership in Melton Mowbray, Leicestershire. This position offers an excellent opportunity for experienced Service Advisors seeking flexible working hours within a reputable and growing business. Our client is looking for a dedicated professional who can deliver excellent customer service and support the automotive aftersales process effectively.

• Up to £37,000 salary including bonus
• Flexible full-time or part-time working arrangements
• Monday to Friday shifts, starting at 10:00am or 12:00pm, finishing at 6:00pm
• One in three Saturday mornings, 8:30am – 1:00pm, with time off in lieu
• Additional hours available for holiday and absence cover
• Occasional morning collection and delivery opportunities
• Company pension scheme
• On-site parking
• Friendly, stable, and expanding automotive business
• Opportunity to work within a professional and supportive team

• Meeting and greeting customers in a friendly and professional manner
• Managing customer bookings and vehicle check-in at the workshop
• Advising customers on necessary repairs and recommended services
• Preparing cost estimates and timescales for repairs
• Upselling additional services via vehicle health checks
• Preparing invoices and explaining completed work to customers
• Processing customer payments
• Quotations and sales of service plans
• Completing vehicle handovers and performing follow-up customer contact
• Maintaining high levels of customer satisfaction
• Supporting the wider Aftersales team as required
• Working towards departmental targets and deadlines to ensure operational efficiency

• Proven experience as a Service Advisor or in a similar customer-facing role within the motor trade
• Strong knowledge of automotive aftersales processes
• Excellent communication and customer service skills
• Organisational and administrative competence
• Confidence in using computer systems
• Professional and motivated approach
• Ability to work effectively within a team
• Strong attention to detail
• Ability to work efficiently under pressure and meet deadlines
• Full clean driving licence