Commercial Ancillary Manager

Job Title:
Commercial Ancillary Manager

Location:
Leicester/Bexhill – Hybrid

We’re a digital insurance provider with bold ambitions to become the best and biggest in the UK market. Over recent years, we’ve made huge investments in our digital capabilities, underpinned by our strong 4

Cs culture, to ensure we continue to deliver market leading experiences for our customers.

Supporting over four million customers, ever y interaction with us is shaped by thoughtful design, data - led decision making and a deep understanding of customer needs.

Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market leading customer experience.

From pricing and proposition design to intuitive digital journeys and compelling tone of voice, our teams are passionate about creating experiences that are not only effective, but genuinely enjoyable.

As we continue to grow as an increasingly digitised business, our colleagues play a critical role in driving change, shaping the future and making a meaningful difference for our customers every day.

Product owner for a range of products within Hastings’ Ancillary portfolio, with responsibility for all customer and commercial outcomes. Analyse performance using data and insights to identify opportunities for enhancements to products and pricing; developing and implementing strategies for ancillary products, driving long term profitability: delivering fair value whilst acting in the best interests of our customers.

• Management of strong relationships with our ancillary partners ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long-standing, mutually beneficial partnerships

• Responsible for trading performance and customer value outcomes and monitoring of trends and future risks and holding partners to account for delivery against these

• Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review & value assessment; and reporting to OpCo / Conduct Committee.

• Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing

• Strong response to net rate reviews with ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts

• Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support the commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity

• Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products

• Support the rectification of any commercial or operational issues. Engaging with colleagues across the business and third party partners to collaboratively resolve issues

• Support development of new products and propositions as these are developed and introduced.

• Working across the organisation to look at wider opportunities within the ancillary value chain

• Experience of working with highly regulated General Insurance products within ancillary or claims function

• Results-oriented, with drive to deliver against commercial and customer targets

• Commercial focus and ability to drive strong negotiations that deliver benefits to all parties.

• Innovative and driven - able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices;

• Strong stakeholder management experience, within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes

Recruiter screening call

1st Round – Intro call with Hiring manager + 1

2nd Round – Case study round followed by…