Customer Advisor

• Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for aCustomer
  
  Representative in our Home insurancedepartment.

You will work 37.5 hours per weekon aMonday to Friday rotational shift pattern between the hours of 08:00 – 19:00. Please speak to the recruiterregardingfurther flexibility including potential weekend hours.

Theonboardingtraining period runs for8weeks and takes place face to facein the office. Youwill attend training dailyin the office untilweek 12 as youembed your knowledge and develop your skills to service our customers.

Once you complete your training andshowcaseyour competence in supporting our customers your Leaderwillendorse you towork in a Hybridenvironment

With hybrid working, you have more flexibility, as you usually onlyarerequiredtovisit our office once a week and work remotely for the rest of the time. You can always opt to work from the office morefrequentlyif that suits you better. When we organise training and events you maybe required to attend in person for the duration.

The starting salary is £25,150plus benefits. Upon completing the training and coachingperiodwhichusuallytakes
12weeks, the salary willautomaticallyincrease to £25,500. There will be opportunities for further salary progression to £27,500,which can be achievedinas little as12-months with the right focus onpersonal development.

Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that, speaking to thousands of customers every day, and delivering thehigh-quality insurance service they deserve. Join our Customer Service team andyou’llplay a key role in that service, helping customers to make changes to their policies, dealing withcomplaintsand making sure they have the right cover.

Join a fast-paced, customer-focused environment whereyou’llbe the voice of Hastings, supporting our customers with their home insurance needs. From setting up new policies toassistingwith renewals and making policy adjustments,you’llplay a vital role in delivering exceptional service. While the role currently centres around telephony,we’reactively exploring digital capabilities that could shape how we support customers in the future. As these channels evolve, there’s potential for your role to expand into more digitally led interactionsensuring every customer experienceremainstailored, efficient, and aligned with their individual needs.

A key part of your role will beprovidingexpert guidance to customers throughout their home insurance journey, whether they’rerenewing an existing policy or joining us as a brand-new customer.

You’llensure each policy aligns with their individual needs by actively listening, asking the right questions, and fully understanding their circumstances and any changesrequired. Using your knowledge and our systems,you’llidentifythe most suitable products and pricing options to deliver fair, positive outcomes.

You’llcommunicate clearly and confidently, ensuring customers have a full understanding of their policy, coverage, and available services. Every interaction should be handled with care, professionalism, and precision. Providingaccurateinformation,the first time and helping customers feel informed and reassured.

Above all, you’llbe committed to delivering a market-leading customer experience that reflects our values and puts the customer at the heart of everything we do.

An insurance background is not necessary, we see many skills as transferrable, such as resilience,persuasivenessand customer centricity. If you have a background in retail, hospitality, sales or just an interest and passion for customer service,we'dlove toreceiveyour application.

• Experience in delivering quality customer outcomes.
• Self- motivated individuals that take pride in what they do and who candemonstratepoliteness and problem-solving skills.
• Ability to overcome customer objections and drive a…