Client Support Advisor

We are the internal recruitment partner for our client, a UK based financial services provider that offers interest free payment solutions, primarily within the automotive sector.

Are you a great communicator who enjoys helping people and solving problems? We're looking for a Client Support Advisor to join our friendly, fast paced Contact Centre team.

In this role, you'll be the first point of contact for our customers guiding them through their finance options, answering questions, and providing practical solutions with empathy and professionalism. Every conversation you have will make a real difference to someone's day.

• Handling inbound calls and supporting customers with their accounts
• Making proactive outbound calls regarding payments and account updates
• Resolving queries quickly and efficiently
• Supporting customers across phone, email, and live chat
• Working closely with internal teams to deliver smooth resolutions
• Contributing ideas to improve the customer experience

• Excellent communication and people skills
• Experience in a contact centre or customer-facing role
• Strong attention to detail and organisation
• A positive, solution focused attitude
• Confidence using computers and Microsoft Office
• Resilience and the ability to thrive in a busy environment
• Live within a commutable distance to the offices in Melton Mowbray

• Competitive salary of £27,000
• Working pattern:
  Alternating weekly shifts—Week 1: 8am-5pm, Week 2: 9am-6pm, with a requirement to work every other Saturday with a day off in the week.
• 25 days annual leave plus bank holidays.
• Supportive team environment
• Ongoing training and development
• Opportunity to grow your career