Client Support Advisor
Job in
Melton Mowbray, Leicestershire, LE13, England, UK
Listed on 2026-09-01
Listing for:
Red Recruitment
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Client Support Advisor
Red Recruitment is looking to recruit a client support advisor for our client. You'll be a key contributor in their mission of offering flexible finance solutions and ongoing support to each customer's individual circumstances.
The salary is 27,000 per annum.
Benefits and Package for a Client Support Advisor:
- Salary: 27.000
- Hours: Full-time
- Contract Type: Permanent
- Location: Melton Mowbray
Christmas Bonuses given
- 25 days holiday plus bank holidays increasing to 28 dependent on service
- Extra days holiday given over Christmas
- Health care Plan
- Free Parking
- Company Pension
- Yearly pay rises offered
Key Responsibilities of a Client Support Advisor:
- Provide excellent customer service by handling a high volume of inbound calls in a professional and supportive manner.
- Make outbound calls to customers about outstanding accounts or missed payments, showing empathy and clear communication.
- Support customers with account queries, explain their options, and help them get back on track.
- Resolve customer issues quickly, aiming to fix problems on the first contact.
- Work with internal teams (e.g. fraud, credit risk, complaints) to ensure smooth resolutions.
- Assist customers across phone, email, and live chat, maintaining consistent and accurate communication.
- Follow company policies, procedures, and compliance standards at all times.
Key Skills and Experience of a Client Support Advisor:
- Strong attention to detail and good organisational skills.
- Excellent verbal and written communication, with the ability to build rapport quickly.
- Experience in a contact centre or customer-facing role, ideally handling high call volumes.
- Proactive and solution-focused, with a commitment to delivering great customer service.
- Confident using computers, including Microsoft Office (Excel is an advantage).
- Willingness to learn, develop, and contribute to team success.
- Self-motivated and resilient, able to work in a fast-paced environment.
- Customer-focused, with a professional and empathetic approach.
If you are interested in this position and have the relevant experience required, please apply now!
Red Recruitment (Agency)
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