Customer Advisor
Listed on 2026-09-20
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Bilingual
Role:Customer Service Advisor - Prestige
Salary:£24,882
Location:Melton Mowbray
Workstyle:Office based until fully trained then Dynamic working between the office and home - three days per week onsite
Contract:Permanent Full-time
Hours:37.5 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays working hours - 09:00
-14:00
This is the job
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service,maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.
What will I be doing?
- Using detailed scripts to gather information from the call and apply logic to assess the best course of action
- Proactivelymaintainingknowledge of products and services and learning new information to solve our customers unique queries.
- Pushing for better by using resources,toolsand systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure thateach and every customer receives a top-class customer experience that is expected from our iconic brand!
What We’re Looking For:
- Think Impact:
You genuinely care about our members and their well-being and want to find the best product for them. - Back Each Other:
Work with a team who support and mentor each other to ensure the best service possible - Push For Better:
Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions. - Own It:
Our industry evolves, and so should you. Stay curious and open-minded
Why Choose The AA?
Benefits from day 1
- Access to a 24/7 GP Chat line for when speaking to a doctor justcan’twait
- Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
- Discounts on multiple online and high street shops,experiences and food
- Physio, Dental and eye test benefits
- Mental health help
Plusadditionalbenefits to reward longer service!
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