Fraud Investigator - Claims

Fraud Investigator – Home Claims

Location: Bexhill or Leicester (Hybrid – one day a week in your chosen office)

Overview

Reporting into one of our Home Fraud Team Leaders, you’ll be tackling a mix of suspected fraudulent claims across contents and buildings insurance and work closely with our Operational Teams, Suppliers and wider Fraud Teams to identify and respond to fraudulent claims. Your goal will be to support Hastings Direct in delivering a market leading fraud defence for Household/Home Claims – a business area that has expanded exponentially over the past 12 months.

Role details – you’ll need to have demonstrable experience in:

• Conducting detailed reviews of newly identified claims which are of concern, and where appropriate, provide guidance and feedback to the wider teams within Claims

• Conducting investigations on claims where we hold a suspicion of fraud

• Conducting desktop investigations, formal interviews, liaising with suppliers and using intelligence solutions systems

• Supporting the design of relevant fraud processes

• Acting as a technical referral point for Home Claims Handlers, to support fraud identification

• Tackling a mix of suspected fraudulent claims across contents and buildings

Essential skills/experience:

• Has a technical fraud background within insurance or has strong experience of household/home/property claims

• Strong overall claims understanding – familiar with the end-to-end claims journey

• Capable of making decisions and challenging the status quo – able to utilise strong communication skills and engage with a varied audience

The interview process:

Our interview process involves the below:

• Recruiter screening call

• 1st stage interview with hiring leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits: In addition to a competitive salary you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4

Cs performance bonus

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There’s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4

Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4

Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.