Senior Business Integration Manager; Operations NY

Position: Copy of Senior Business Integration Manager (Operations NY
Position Overview:

We’relooking for a Business Integration Manager to be a key player in bringing new clients onto our platform and ensuring the continued success of our existing partnerships. In this role,you’llbe the bridge between our clients and our technology, overseeing client engagements, driving the development and integration of our API’sProduct, and ensuring seamless client implementations. If you thrive in a fast-paced environment and have a passion for customer-centric solutions in the travel industry, we want to hear from you!

Success in this Role

Delivers project milestones and client deliverables on time through effective planning, prioritization, and risk management across complex implementations.

Conducts strong discovery to deliver accurate, complete requirements

Demonstrates strong, clear communication across clients and internal teams to ensure alignment

What You’ll Do

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities

Lead Client Integrations:

Take ownership of new client onboarding, from initial research and requirements gathering to successful implementation.

Be the Client Advocate:

Serve as the primary voice of our clients for Airline and Rail Integration projects, translating their needs into actionable plans.

Drive Technical Solutions:

Collaborate with stakeholders to define business requirements, and develop detailed interface specifications for API and client integrations.

Shape Product Development:

Activelyparticipatein sprint planning and backlog grooming, helping to elaborate and prioritize product features.

Ensure Quality:

Define clear acceptance criteria for user stories and ensure team understanding, contributing to high-quality deliverables.

Create thorough test cases and capture results totighten defect discovery ahead of go-live.

Provide Expert Support:

Function as a seasoned operations resource, offering solutions to complex problems, documenting findings, and proposing alternative approaches.

Collaborate and Communicate :
Work closely with the project team to anticipate and address client needs and provide weekly status updates on all assigned projects.

Champion Our Values:

Support company values and uphold quality control standards across all airline and rail integration initiatives.

What You’ll Bring

Minimum Qualifications

6+ years of experience with a strong foundation in product ownership and product management principles, applied within operations-focused environments,

Business & Technical Acumen: A solid understanding of business operations, processes, and technical solutions, including hands-on experience with technologies and client interfaces.

Communication Excellence:
Superior communication skills across various modes (verbal, non-verbal, written), coupled with strong active listening abilities.

Relationship Building:
Exceptional interpersonal and customer service skills to build and maintain strong relationships with clients, stakeholders, and internal teams.

Preferred Qualifications

Leadership Potential:
Experience in collaborating managing, motivating, developing, and directing individuals to achieve common organizational goals.

Education

Bachelor’s degree

Industry recognized credentials (CBAP, CCBA, IIBA, PMI-PBA) in the Business Analysis fields are strongly preferred.

Position Type and Expected Hours of Work
This is a full-time position, Monday through Friday, during normal core business hours. Flexibility is required to support global customers, and occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility
None

Travel Requirements
Approximately 30-40% of travel is required. There is a need to be present for client kick-offs,…