Underwriting Adminstrative Assistant
Listed on 2025-12-02
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Customer Service/HelpDesk
The Underwriting Adminstrative Assistant at Ovation Risk Planners, Inc. is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees
Benefits/Perks
Competitive Pay
Medical/401(k)
Professional Development
Responsibilities
Answer phones and direct calls
Process certificates of insurance
Confer with customers regarding Notices of Cancellation
Various responsibilities involving customer care
Maintain activity log in the agency management system
Qualifications
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills
Possess attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
AMS-360 experience and knowledge of personal and commercial insurance a plus
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