Customer Service Representative Retention Specialist

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

In- person/ in office positiion.

Full Time ( M-F 9AM- 6PM)

Job Over View:

We are seeking a highly motivated individual to join or team as as customer service representative / retention specialist for a variety of health insurance policy types. We are looking for someone with a unique set of skills to handle challenging and high pressure customer interactions. This position involves managing difficult callers and resolving complex issues with professionalism and effectiveness. You will play a crucial role in ensuring customer satisfaction and loyalty by effectively managing and retaining existing clients.

In addition, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

• Conflict resolution:
  Handle escalated customer calls. Effectively address customer concerns and find resolutions to challenging situations.
• Stress Management:
  Demonstrate the ability to remain calm and composed in high-pressure situations. Handle a diverse range of customer emotions with resilience.
• Problem Solving:
  Analyze complex customer issues and devise creative solutions. Collaborate with cross-functional teams to ensure prompt issue resolution.
• Retention Management:
  Proactively engage with existing customers to understand their needs and address their concerns. Implement effective retention strategies to ensure customer satisfaction and loyalty. Utilize persuasive communicati9on skills to maintain long-term relationships.

We take pride in our amazing team whom has mentality that strives for excellence in every task we undertake.

• Proven excellence in customer service, preferably in a role requiring specialized handling of challenging customer interactions.
• Exceptional communicational and interpersonal skills.
• Ability to thrive in high- stress situations and maintain a positive attitude.
• Strong problem-solving and conflict resolution skills.

• Resilience and ability to manage stress.
• Flexibility and adaptability to changing circumstances.
• Team-oriented mindset with a focus on collaboration.

• Call center/ office environment with music playing throughout the day.
• Full product and system training (paid).
• Pay:
  Weekly;
  Every Friday.

• Competitive Pay
• Professional Development
• Job Stability in a growing industry
• Paid time off