Care Management Coordinator

Overview

Care Management Coordinator at Catholic Health

Catholic Health is one of Long Island’s finest health and human services agencies. Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice and a network of physician practices across the island.

At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence‑based practice to improve outcomes – to every patient, every time.

We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island’s Top Workplace!

The Care Manager Coordinator assists clinical staff in the collaborative process of assessment, planning, implementation and evaluation, to engage and educate patients and employees within CH’s health plan in obtaining or maintaining optimal health status.

• Filters/scrubs population to identify high risk patients/employees, and forward to appropriate clinical team member.
• Completes initial phone contact and intake form.
• Maintains patient population for ongoing outreach and follow‑up (low and rising risk patients with a score of 5 and below on initial intake). Identifies and escalates quality of care issues under the guidance of a Registered Nurse.
• Utilizes motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimal health status.
• Provides coaching, information and support to empower the member to make ongoing independent healthy lifestyle choices.
• Educates healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting beneficiary’s health and treatment plan through various communication channels.
• Influences medical care providers as needed to adjust interventions based on beneficiary’s cultural, ethnic, or religious preferences.
• Monitors, evaluates and documents care according to established workflow guidelines.
• Refers patient/employees to appropriate resources and provides telephonic case management to medically and psychosocially stable patients.
• Reviews inpatient list, outreaches to hospitals and practices for employee/patient information.
• Engages employees/patients with chronic conditions to reinforce following the care plan, adjusting tasks to fit with the patient’s culture, language, and religion, improve access to care, identify health care needs, and reduce unnecessary hospitalizations and emergency department visits.
• Works to reduce cultural and socio‑economic barriers between clients and institutions.
• Assists beneficiaries to identify socio‑economic issues that affect their overall health and develop health/social management plans and goals.
• Telephonic and onsite work days.
• CH Hospital onsite rounds as needed.
• Identifies gaps in care and monitors for closure of gap.

• High School graduate or above.
• 2–5 years of experience in a Health Care environment or equivalent background with a strong understanding of the medical field.
• Computer literacy, including Microsoft Office, data entry, retrieval and report generation.
• Ability to communicate medical information to health care professionals and care coordination over the telephone.
• Knowledge of formal and informal community agencies and resources, or ability to research them.
• Working knowledge of multi‑system outreach programs related to health care delivery, clinical education, and health‑related services.
• Experience with Electronic Health Records applications.
• A team player who can follow protocols to achieve a common goal.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Confidence to outreach to other health care organizations and personnel.
• Must have private, secured workplace.
• Sensitivity to cultural diversity.

USD $25.00 – $30.00 /Hr.
This range serves as a good faith estimate; actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses or incentives, or other forms of compensation that may be applicable to this job and does not include the value of benefits.

At Catholic Health, we believe in a people‑first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.