VP of Infrastructure & Operations

The Opportunity

Join KWI as our next VP of Infrastructure & Operations and play a pivotal role in shaping the backbone of our growing retail technology platform. Reporting directly to the CTO, you’ll lead the charge in building reliable, scalable systems that power global expansion. This hands‑on executive role involves driving 24/7 operational excellence, aligning technology with business impact, and inspiring cross‑functional teams to deliver at the highest level.

Department: Dev Ops
Location: Melville, NY
Compensation: $220,000 / year

• Infrastructure & Operations
  :
  Architect, maintain, and scale global infrastructure while ensuring 24/7/365 system availability.
• Operational Excellence
  :
  Implement proactive monitoring, incident response, and metrics‑driven decision‑making.
• Vendor Management
  :
  Oversee technology vendor relationships, contracts, and service level agreements.
• Team Development
  :
  Build and lead high‑performing operations teams focused on reliability and client experience.
• Process Improvement
  :
  Drive automation initiatives and operational process improvements to reduce manual effort.
• Compliance & Security
  :
  Manage certifications (SSAE, ISO, PCI) and international regulatory compliance.
• Strategic Planning
  :
  Collaborate with executive team on technology strategy and company direction.

• 10+ years IT experience, 5+ years in leadership.
• Proven track record managing mission‑critical systems with high uptime requirements.
• Experience in SaaS environments and infrastructure.
• International infrastructure setup experience preferred.
• 5+ years operations in 24/7 high‑availability environments.
• 3+ years with IaC tools (Ansible, Chef, Puppet).
• 5+ years administering Linux/Windows platforms.
• 3+ years in enterprise storage, MySQL, networking (routing/switching).
• Bachelor's degree or equivalent experience; relevant certifications preferred.

• Full medical, dental, and vision coverage.
• Annual bonus eligibility.
• Free gym in the building.
• Generous PTO policy.
• Summer Fridays and all‑year‑round holidays.
• Tuition reimbursement.
• Discounts from building café.
• 401(k) with 50% company match up to 6% of employee contribution.
• Employee referral program.
• Volunteer day each year.

We offer a hybrid schedule: in‑office Mondays, Tuesdays, and Thursdays; remote Wednesdays and Fridays. Our team enjoys monthly events, bagels every Thursday, a state‑of‑the‑art coffee machine, a full snack pantry, and many more moments of surprise and delight throughout the year.

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias‑free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all team members to uphold these commitments.