It Associate Business Finance Salesforce

Join a team that feels like family — and works like a powerhouse. We’re a growing Business Finance company looking to expand our dynamic Technology Team with an experienced and business-savvy IT Associate. If you're passionate about solving technical problems, thrive in a collaborative environment, and have strong mastery of Salesforce along with excellent communication skills, we want to meet you.

At our company, we operate like a close-knit family. We help each other succeed, support our customers with care, and encourage innovation at all levels. Your ideas are always welcome here. Responsibilities:
As an IT Associate , you’ll play a key part in supporting both end users and our broader business technology needs. You’ll troubleshoot devices, manage onboarding and IT assets, support our Salesforce systems, and assist with IT projects that drive the company’s growth.
• Provide first-level help desk support via phone, email, and in-person interactions
• Troubleshoot hardware and software issues across desktops, laptops, and peripherals
• Maintain and document the internal ticketing system and IT inventory
• Support onboarding processes, including account creation and device setup
• Assist with IT projects, including hardware/software deployments and upgrades
• Create and update IT documentation for technical and non-technical users
• Respond promptly to business-critical IT emergencies
• Support and contribute to Salesforce management and process improvement initiatives

Qualifications:

Required:
• 1+ year of IT support experience
• Strong business acumen and ability to understand user needs
• Proficient in Salesforce (admin/support experience a major plus)
• High School Diploma or equivalent
• Experience with Help Desk ticketing systems and IT asset tracking
• Strong communication skills — written and verbal
• Ability to multitask, stay calm under pressure, and resolve issues efficiently
• Attention to detail and a customer-first mindset Preferred:
• 2+ years of IT support experience
• BA/BS in Computer Science or related certifications (CompTIA, Microsoft, etc.)
• Experience with cloud/virtual servers, routers, firewalls, and switches Compensation: $60,000

• As an IT Associate, you’ll play a key part in supporting both end users and our broader business technology needs. You’ll troubleshoot devices, manage onboarding and IT assets, support our Salesforce systems, and assist with IT projects that drive the company’s growth.
• Provide first-level help desk support via phone, email, and in-person interactions
• Troubleshoot hardware and software issues across desktops, laptops, and peripherals
• Maintain and document the internal ticketing system and IT inventory
• Support onboarding processes, including account creation and device setup
• Assist with IT projects, including hardware/software deployments and upgrades
• Create and update IT documentation for technical and non-technical users
• Respond promptly to business-critical IT emergencies
• Support and contribute to Salesforce management and process improvement initiatives

Compensation:
$60,000 per year