Telecom NOC Technician

This range is provided by Talent Groups. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$33.79/hr - $33.79/hr

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• Expenses: None
• Note: This is not an IT or Helpdesk role.

The NOC Technician will work in a 24x7x365 Network Operations Center environment, responsible for monitoring network events, initiating incident response, conducting high-level triage, and managing escalations and notifications. This role requires direct interaction with customers while partnering closely with Tier 2 engineering teams. The ideal candidate will possess the ability to diagnose hardware, software, and system-related issues within a telecommunications network.

• Monitor all critical network systems 24x7x365 and respond to alarms promptly.
• Detect and assess network events, determine customer impact, and initiate incident tickets.
• Perform initial triage using documented processes and runbooks.
• Resolve issues when possible; follow escalation guidelines when additional support is needed.

• Answer incoming customer support calls and create incident tickets.
• Provide timely updates to customers throughout incident progression.
• Send notifications to internal engineers, management, and external customers based on defined procedures.
• Maintain professional and clear communication throughout all interactions.

• Maintain full ownership of incidents from creation to closure.
• Ensure proper ticket documentation, timely updates, and accurate status tracking.
• Coordinate handoffs during shift changes according to operational guidelines.
• Confirm resolution and properly close tickets once issues are verified.
• Work closely with Tier 2 support teams and other internal technical resources.
• Follow established operational procedures and contribute to continuous improvement.
• Maintain situational awareness across all active incidents.

• High School Diploma or equivalent experience.

• 1–2 years of work experience in telecommunications or a related field.
• Strong work ethic with the ability to multitask in a fast-paced environment.
• Capable of working independently while effectively following direction and training.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong verbal and written communication skills.

Associate

Contract

Administrative

Telecommunications