HR Time and Attendance Analyst

Position Summary

Prestige

PEO is seeking a client-focused, HR Time & Attendance Analyst to join our growing team. In this role, you will provide front‑line support to clients and internal stakeholders regarding time‑keeping platforms.

• Client Support & Troubleshooting
  • Serve as a primary point of contact for client inquiries related to time‑keeping platforms, including Kronos, Time Co, and PTO in PrismHR
  • Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing
  • Guide clients through system navigation, functionality questions, and problem resolution in real‑time
• System Configuration & Administration
  • Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals
  • Support onboarding of new clients and system users within time‑keeping platforms
• Reporting & Feedback
  • Track, log, and report on client interactions, open issues, and resolutions using internal systems
  • Identify patterns or recurring issues and suggest improvements to workflows or training materials

• 1–3 years of experience with time‑keeping, HRIS, or payroll systems
• Experience working with a time and labor management system
• Prior experience in a client‑facing role, with a strong focus on customer service and communication
• Working knowledge of time‑keeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus

• Excellent verbal and written communication skills with a strong customer service orientation
• Comfortable managing a high volume of inquiries while maintaining attention to detail and follow‑through
• Strong troubleshooting and problem‑solving skills; persistent in finding root causes and driving resolution
• Self‑motivated with the ability to work independently and as part of a cross‑functional team
• Capable of leading virtual trainings or client walkthroughs via Zoom or Teams

Salary based on experience up to $75,000
.

Hybrid work schedule: 3 days in the office.

Mid‑Senior level

Full‑time

Human Resources

Internet Publishing