Epic Cupid Analyst - Product Services & Management Analyst

Epic Cupid Analyst – Product Services & Management Analyst

This role analyzes, verifies, tracks, and recommends for project, product, and solution implementation and maintenance. The analyst serves as the liaison between business, technology, and agile teams, delivering product plans and training materials throughout implementation and ensuring smooth post‑implementation operations.

• Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery.
• Serves as a liaison between business and technology teams.
• Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures.
• Assists implementation team in configuring HIPAA rules based on system policies and legal requirements.
• Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
• Performs solution audits; resolves discrepancies, as required.
• Collaborates with implementation teams to resolve user issues.
• Consults with departments to provide customer support during and post implementation.
• Conducts post‑implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans.
• Operates under general guidance and work assignments are varied and require interpretation and independent decisions on courses of action.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related, are not essential functions.

• Bachelor's Degree required, or equivalent combination of education and related experience.
• Bachelor's degree in Computer Science, Business, or Engineering, preferred.
• Minimum of 3 years of relevant experience required. Experience working in a dynamic, high‑technology environment preferred.
• Excellent communication, interpersonal & leadership skills, preferred.

Additional Salary Detail:
The salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).