Presales Consultant

Department: Product

Employment Type: Full Time

Location: Melville, NY

Reporting To: Scott Matza

Compensation: $90,000 - $110,000 / year

We're looking for a Presales Consultant who loves solving real business problems with technology. In this role you'll be the bridge between what retailers need and what our unified commerce platform can do—guiding prospects, clients, and partners from first conversation through successful adoption.

You'll lead tailored product demonstrations, translate what you hear in discovery into a clear story about how the platform fits, and train and support clients so they get the most out of it after they sign. You'll work closely with Sales, Product, Client Delivery, and Customer Success, and you'll need a balance of deep product knowledge, retail savvy, and the communication and teaching skills to make complex things clear to any audience.

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands.

We combine Point of Sale, Merchandising, Order Management, CRM, and Loyalty into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

• Problem Solving – Translates business problems into clear, practical solutions that fit real-world constraints of timeline, budget, and platform capabilities.
• Retail Acumen – Understands retail operations deeply enough to anticipate downstream impacts on stores, staff, and customers.
• Communication – Explains complex concepts clearly to both technical and non-technical audiences, from store associates to executives.
• Teaching & Enablement – Breaks the product down into clear, learnable steps and builds training and documentation that stick.
• Comfort with Ambiguity – Operates confidently during discovery, asking clarifying questions to avoid assumptions and uncover the real requirement.
• Continuous Learning – Learns quickly, picks up new capabilities fast, and turns lessons into reusable knowledge for the team.

• Lead product demonstrations tailored to each prospect's business needs and use cases. Run discovery sessions to understand business requirements, then map them to KWI's functional capabilities and show how the platform meets each need.
• Create solution documentation and support RFP responses that show how KWI addresses specific business challenges.

• Help clients configure and optimize KWI to solve their business problems, guiding process and workflow changes and supporting change management.
• Build and deliver training programs and materials tailored to different audience levels and learning styles, from store associates to head-office teams.
• Serve as a product expert for proactive and reactive client support, fielding questions during and after training and escalating what needs Product's attention.
• Measure whether training worked through feedback, surveys, and adoption signals, and adjust the program based on what you learn.
• Own the quality and consistency of client-facing product content—guides, videos, in-app walk-throughs, and release notes—authoring it alongside Product Management and holding a shared standard for accuracy, voice, and upkeep as the platform evolves.

• Equip…