Level 1 - IT Field Tech
Job in
Melville, Suffolk County, New York, 11775, USA
Listed on 2026-11-02
Listing for:
PROTECH IT GROUP INC
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, Network Administrator
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Level 1 - IT Field TechAll Full Time Melville, NY, US
Salary Range: $55,000.00 To $75,000.00 Annually
Level 1 - IT Field Technician
Job Description
Field Services- Travel to client sites to diagnose and resolve IT issues
- Perform onsite installations of workstations, networking equipment, and peripherals
- Conduct basic network troubleshooting and hardware replacements
- Support site builds, relocations, and technology rollouts
- Document all work in the ticketing system
- Monitor and respond to alerts and service requests
- Perform Level 1 triage and troubleshooting
- Escalate issues following standard procedures
- Maintain accurate ticket documentation and updates
- Assist with patching and routine maintenance tasks
- Basic understanding of Windows OS and computer hardware
- Fundamental networking knowledge (TCP/IP, DNS, DHCP)
- Ability to connect to devices via console and run basic CLI commands
- Familiarity with Active Directory and ticketing systems
- Exposure to routers, switches, and firewalls (Cisco/Meraki preferred)
- 0-2 years of IT experience
- Associate degree or certifications (A+, Network+) preferred
- Valid driver's license (required)
- Must own and maintain a reliable personal vehicle for travel to customer sites (required)
- May have to lift equipment up to approximately 50 lbs.
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