Automotive Parts Associate

Please email resumes and cover letters to

Employer Name: NSM CHRISTOPHERS SALES CORP.

Employer Address: 290 Prince William Drive
MELVILLE,SK
CANADA

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

• Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
• Directs or guides customer to the location of requested items.
• Answers questions and provides friendly advice and services to customers.
• Suggests value-added and related products to customers to ensure they go home with what they need.
• Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Handles multiple customers in an effective and efficient manner.
• Deals with challenging situations in a professional manner.
• Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.

• Sources and orders automotive parts for customers through authorized suppliers.
• Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
• Processes returns, warranties and castings as required.
• Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
• Ensures that retail basics tasks are executed efficiently.
• Stocks shelves and merchandise display areas using modules and planograms as guidelines.
• Walks their assigned sections to understand what needs to be accomplished on a daily basis.
• Maintains inventory accuracy and identifies/reports low stock levels.
• Reports stolen and damaged goods to Management.
• Locates products in the warehouse.
• Completes other tasks, as required.