Consumer Advocate

Requisition : 82618

PSEG Company : PSEG Long Island

Salary Range : $ 79,400 - $ 125,600

Work Location Category :
Hybrid

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:

• Onsite: Employees work onsite daily.

• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k), life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

The Consumer Advocate connects low to moderate income customers and those facing financial hardships with eligible assistance programs and benefits. Operating in the field and the office, the Advocate partners with community agencies and social service offices, attends outreach events, and resolves escalated customer inquiries to ensure financial stability and access to vital resources.

• Demonstrate PSEG Long Island core values in all interactions.
• Assess accounts to determine eligibility for programs & services.
• Advocate for customers experiencing financial hardship & help them establish manageable payment plans.
• Conduct interviews with customers to develop action plans for their specific needs & assist with program applications.
• Promote the Household Assistance Program and contribute to the annual metric.
• Participate in outreach events to assist customers. Weekend & evenings, as needed.
• Present to staff, community leaders, & customers on available services.
• Build strategic partnerships with leaders across nonprofit, government, and business sectors to collaboratively serve the community.
• Represent PSEG Long Island on local advisory boards & committees.
• Collaborate directly with social service agencies to connect customers with resources.
• Track community trends & identify underserved demographics to improve program targeting.
• Complete detailed monthly reports on outreach activities, enrollment & customer outcomes.

• Bachelor’s degree in Social Work, Business, or a related discipline and at least 5 years of experience in social work or community outreach; or, in lieu of a degree, a minimum of 9 years of relevant experience in social work or community outreach
• Bilingual in English and another language (Spanish, Chinese, or French Creole preferred)
• Demonstrated empathy and strong active listening skills
• Knowledge of government benefit programs
• Proficiency in Microsoft Office applications including Excel and Word
• Ability to manage multiple priorities effectively in a dynamic environment
• Demonstrated ability to work collaboratively as part of a team
• A…