Customer Service Rep

Melvindale, United States | Posted on 06/13/2025

Customer Service Rep - incoming / outgoing calls, email and text communication, follow through, data entry, frame ordering

M-F 8:15am-5pm, occasional OT

2429 Oakwood Blvd, Melvindale, MI 48122 (100% Onsite)

12/31/2025

$12.00

Applications must pass the pre‑screen assessment before submission.

There are two companies based out of our location – both require communication via phone, text, and email, as well as data entry throughout the day.

Cherry Optical – 1 Supervisor, 1 C/S representative

Optistock, LLC – 1 Team Lead who oversees the company

High call volumes: C/S reps must accommodate 3–5 people on hold at a time. Average speed to answer phones increased to 80 seconds.

• Must be able to operate a computer efficiently.
• Must be detail oriented.
• Incoming/Outgoing phone calls mandatory – must be a people person.
• Multitasker.
• Customer Service and/or Optical Experience is desirable.
• Experience with Excel (Able to create sheets or formulas).
• DVI knowledge highly valued (software used for ordering/Job look up).
• Must be able to handle the high volume of incoming and outgoing calls, email and text messages (average 40–60 incoming calls per CSR).

The Customer Service Representative provides high quality multi‑channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

• Assists customers telephonically and non‑telephonically with service and support issues.
• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
• Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.
• Uses courteous and professional language.
• Works effectively in a team environment.
• Creates a win‑win resolution to problems.