Community Support Specialist

Overview

Greystar is seeking a Community Support Specialist in property management to support the financial aspects of onsite operations across a portfolio of communities. The role includes accounting, bookkeeping, financial close out, payable processing, and resident/vendor communications related to financial transactions.

• Contribute to an optimized customer experience in a virtual environment via phone, email, or other technologies.
• Review and process onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to the appropriate Chart of Account codes. Manage communication between vendors/contractors, accounting, and the client/owner as needed.
• Communicate with residents regarding account balances; implement procedures for collecting delinquent accounts and enforce lease contracts to maximize revenue.
• Follow procedures related to regaining possession of apartments, including proper notice requirements, filing with legal representation, and coordinating court representation with onsite teams and legal counsel.
• Perform final accounting procedures to ensure accurate billing and minimize liability for damages to communities.
• Coordinate setting up new vendors, contractors, and service providers for payment; research and resolve invoice disputes and issue payments.
• Review utility billing and resident charges for accuracy and address unit-level discrepancies with onsite teams.
• Assist with administrative tasks across the resident lifecycle (move-in/move-out procedures, renewals, file audits, and related tasks).
• Promote resident satisfaction and retention by timely responses and actions to resolve account-related issues.

• Minimum of one year of accounting or property management experience (Assistant/Community Manager role preferred).
• Ability to read, write, and communicate effectively to understand and complete legal documents and answer questions about financial operations of the property.
• Proficiency with internet, word processing, spreadsheet, and database tools to complete required reports and documents.
• Strong proficiency with property management software (Yardi experience required).
• Mathematical skills to perform calculations for payment validation and processing.
• Understanding of property operations, lease terms, and lease enforcement including collections.
• Employment history demonstrating property management, accounting, and customer service experience related to day-to-day apartment community operations and financial records.
• College degree in a related field, or equivalent combination of education and experience preferred.

The salary for this position is $55,000.

• Corporate positions:
  Eligible for quarterly or annual bonuses based on individual and company performance.
• Onsite positions:
  Eligible for weekly, monthly, and/or quarterly bonus programs.

• Competitive Medical, Dental, Vision, and Disability & Life insurance; low employee medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time Off: 15 vacation days, 4 personal days, 10 sick days, 11 holidays; birthday off after 1 year; additional vacation with tenure.
• Onsite housing discount at Greystar-managed communities subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (adoption or surrogacy).
• Employee Assistance Program;
  Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and related benefits.
• Benefits may vary for Union/Prevailing Wage roles due to collective bargaining and local authority.

Greystar will consider qualified applicants with arrest and conviction records.

• Entry level

• Full-time

• Administrative and General Business

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